For banks, the onboarding of new customers is the first critical test in the customer relationship. Satisfaction is often decisive for the duration and successful development of the customer relationship.
Based on an omnichannel architecture, ABP is a universal solution required for providing services to demanding customers. ABP enables the workflow of complex business processes, which are carried out with the help of several distributed IT systems, to be mapped in a single versatile user interface. The system provides access to innovative mini-applications adapted to the individual needs of employees. By using state-of-the-art technology, ABP improves the quality of customer service and is a key element in digitising bank branches and building their competitive advantage.